Our Service Commitment to You
We recognise that navigating legal matters can be an overwhelming experience, fraught with stress, consuming valuable time, and often incurring significant expense.
At Nara Solicitors, we are dedicated to delivering exemplary service, characterised by our profound legal acumen, our ability to demystify the law and legal procedures in understandable language, advancing your case within the established timeframes, and addressing your inquiries promptly.
We take any dissatisfaction with our services very seriously at Nara Solicitors, and we assure you of our prompt attention to any concerns you may express.
Procedure for Lodging a Complaint
If any aspect of our service does not meet your expectations, please first discuss the matter with the staff member assigned to your case.
Should their resolution not satisfy you, we invite you to reach out to Sonal maan. You can contact him directly at +44 7405 264767 or through email at admin@narasolicitors.com. Sukhvinder is committed to replying within 48 hours to discuss your concerns and to initiate an investigation.
If, after Sonal’s review, you still feel your issue has not been resolved to your satisfaction, please direct your concerns to our Principal, Sukhvinder Nara. Sukhvinder can be contacted at the same phone number, +44 7405 264767, or at the email address “sukhvinder@narasolicitors.com”.
In the Event of an Unresolved Complaint
We hope that you will be satisfied with our complaints handling procedure. However, if Nara Solicitors has not been able to address your complaint to your satisfaction, or if you have not received a response within eight weeks, the Legal Ombudsman is available to assist. They provide an independent review of your complaint and their involvement will not affect the handling of your case.
The Legal Ombudsman requires that you have attempted to resolve your complaint with us before they will take it on. You must approach them:
- Within six months of receiving our definitive stance on your complaint, and
- Either within one year from the occurrence of the act or omission you are complaining about, or
- Within one year from when you should reasonably have become aware of the cause for complaint.
You can reach the Legal Ombudsman through the following channels:
Website: www.legalombudsman.org.uk Call: 0300 555 0333 between 9.00 to 17.00. Email: enquiries@legalombudsman.org.uk Post: Legal Ombudsman, PO Box 6167, Slough, SL1 0EH
Concerns About Our Conduct
If your concerns pertain to our conduct, such as dishonesty, misappropriation of funds, or discrimination, the Solicitors Regulation Authority is the appropriate body to contact. Information on how to express your concerns with them can be found on their website.
The SRA’s contact information is:
- Solicitors Regulation Authority, The Cube, Wharfside Street, Birmingham, B1 1RN
- Telephone: 0370 606 2555 (UK) or +44 (0)121 329 6800 (overseas)
- Email: report@sra.org.uk
Connect With Nara Solicitors
For general inquiries, feedback, or information requests, please get in touch with Nara Solicitors. We are also available 24/7 for any emergency services.
Our contact details are:
- Call us: +44 7405 264767
- Email: admin@narasolicitors.com
- Visit us at: The Suite A2-19A, Floor 2 Block A, The Vista Centre, Above VFS India, 50 Salisbury Road, Hounslow, London TW4 6JQ
- Business Hours: Mon – Fri (9:00am – 7:00pm)
